• Project Lead internal customer service experience in a NWoW context
• Review of processes and internal organization
• Participation in a global LMS implementation
• People Management
Head of Leadership & Management School | Change Agent
• Leadership & Management Development Architecture
• Cultural change project aligned with the company values (“Viral Change” methodology)
• Development tracks for high potentials and senior managers improving retention,
succession planning and internal mobility
• Generic leadership curriculum for all management levels
• Reorganization of the training department (-50%)